Oversee deployment planning, adoption, and issue resolution.
Establish client governance, conduct stakeholder meetings, and quarterly reviews.
Develop and deliver a continuous product education and training program.
Set and track customer success KPIs; manage action plans.
Troubleshoot customer concerns and escalate critical issues.
Provide Critical Event Management support through reports and drills.

🎯 Requirements

Security+ certification is required.
Experience in emergency or risk management in a technical role.
3+ years in a customer-facing support or consulting role.
Strong project management and technical/software skills.
Working knowledge of internet-hosted apps, HA architectures, security, telephony, and networking.
Excellent knowledge of VM environments and Microsoft Clustering.

🎁 Benefits

Healthcare benefits
Dental benefits
Parental planning
Mental health benefits
401(k) plan and match
Paid time off

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