Technical Services Specialist / Service Delivery Analyst - Winamac, IN

📋 Description

• Provide amazing support to clients, greatly exceeding their experience of what anyone else has ever
• Escalate customer support requirements as appropriate, communicating relevant information (such as
• Prepare desktops, laptops and miscellaneous hardware for customers.
• Keep customer documentation up-to-date and accurate.
• Deliver assigned operational and project commitments to customers, utilizing the entire customer
• Perform customer maintenance activities on behalf of the customer team.

🎯 Requirements

• Excellent communication and customer service skills, both written and oral
• Ability to explain technical challenges and solutions to just about anyone, regardless of their
• Willingness to participate in an on-call rotation and provide after-hours support as necessary
• At least 1-3 years of experience as a Desktop Support Specialist or similar role
• Prior experience working for a Managed Service Provider (MSP) is preferred
• Servers: Active Directory, File Permissions, Domain, Backups, Antivirus

🎁 Benefits

• Great benefits package including unlimited vacation, significant 401k contributions, and several