Technical Services Specialist / Service Delivery Analyst

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Provide amazing support to our clients, greatly exceeding their experience of what anyone else has
Escalate customer support requirements as appropriate, communicating relevant information (such as
Prepare desktops, laptops and miscellaneous hardware for customers.
Keep customer documentation up-to-date and accurate.
Deliver assigned operational and project commitments to customers, utilizing the entire customer
Perform customer maintenance activities on behalf of the customer team.

Excellent communication and customer service skills, both written and oral
Ability to explain technical challenges and solutions to just about anyone, regardless of their
Willingness to participate in an on-call rotation and provide after-hours support as necessary
At least 1-3 years of experience as a Desktop Support Specialist or similar role
Prior experience working for a Managed Service Provider (MSP) is preferred
Servers: Active Directory, File Permissions, Domain, Backups, Antivirus

Technical Services Specialist / Service Delivery Analyst - Winamac, IN