Define and deliver a comprehensive technical support experience for developers and complex users.
Define long-term vision and strategy for the TSE team and manage daily operations.
Build relationships across Stripe to improve the developer experience.
Collaborate cross-functionally to enhance a self-serve, impactful developer experience.
Recruit, coach, and develop user-facing engineers.
Inspire and enable individual development and career growth.

🎯 Requirements

Experience leading and developing user-facing engineering teams.
Background in software development in one or more languages.
APAC overlap with US management required (Pacific Time).
Direct experience as a user-facing engineer is highly desired.
You attract great teammates.
You encourage a healthy, supportive and challenging work environment.

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