Technical Specialist - Network

📋 Description

• Triage and manage any issue escalated from our T2 team related to the communications network
• Build internal tooling (dashboards, playbooks, monitors, etc.) to streamline triage workflows and
• Investigate on-farm connectivity issues and surface insights to the Network team to improve
• Collaborate closely with the Network and Fleet teams to proactively detect patterns, flag potential
• Train and upskill the T2 team to root cause and solve more network and connectivity issues
• Identify recurring problem areas and drive longer-term solutions through tooling, process, or

🎯 Requirements

• At least 2 years in a customer-facing role, ideally technical support or similar where you owned
• Clear communicator who enjoys untangling technical issues and translating customer pain points into
• Systems-thinker comfortable with (or keen to learn) networking, connectivity, or
• Ability to build simple dashboards, trackers, or playbooks to support triage
• Comfort working across teams, including the Network and Fleet teams, to resolve issues quickly
• Pride in clear documentation, clean triage processes, and continuous improvement

🎁 Benefits

• Work that genuinely matters - helping farmers improve their livelihoods, spend more time with their
• Spectacular people solving hard problems - diverse, kind, and driven team
• You'll grow here - autonomy, mastery, and learning, plus a $1,000 personal growth fund
• This isn't easy, and we love that it's hard - fast-paced, bold bets, and reshaping an entire