Technical Specialist - Tier 1 (Media Management)

📋 Description

• Investigate, diagnose, and resolve customer issues involving storage technologies, backup systems
• Provide high-quality technical assistance through phone, email, and remote desktop sessions
• Reproduce technical issues in internal environments, analyze system logs and diagnostic data, and
• Troubleshoot storage area networks (SAN), network-attached storage (NAS), storage appliances, and
• Investigate connectivity, name resolution, and performance issues involving TCP/IP, DNS, Windows
• Work independently and alongside colleagues, engineering teams, and product specialists to develop

🎯 Requirements

• At least 2 years of experience in technical support, customer support, or a related IT
• Practical knowledge of storage administration and troubleshooting, including SAN, NAS, storage
• Strong understanding of TCP/IP, DNS, connectivity troubleshooting, name resolution, network
• Understanding of backup principles, data protection, recovery processes, and enterprise data
• Familiarity with solutions such as Veritas, Symantec Backup Exec, NetBackup, ShadowProtect
• Knowledge of Windows environments is important; Linux skills are desirable.

🎁 Benefits

• Continuous professional development, technical training, and structured career progression
• Access to product training and opportunities to expand expertise in enterprise storage, backup, and
• Annual health check-ups to support employee well-being.
• Personal accident insurance coverage.
• Term life insurance coverage.
• Car lease program.