Technical Success Manager

📋 Description

• Hybrid role based in Bangalore; act as a strategic technical advisor to customers.
• Align Zscaler solutions with customer goals to drive long-term satisfaction.
• Build relationships with key stakeholders; conduct reviews; identify growth opportunities.
• Anticipate technical hurdles; provide proactive recommendations; risk mitigation.
• Master Zscaler products to contribute best-practice content for internal and customer KBs.
• Collaborate with Sales, Support, and Product for a seamless customer experience.

🎯 Requirements

• 5+ years in customer-facing roles with technical expertise and account management.
• Experience leading product feature implementations and driving adoption.
• Proficiency with Linux, Unix, and FreeBSD.
• Hands-on troubleshooting of network issues using Ping, Traceroute, and MTR.
• Solid understanding of core networking protocols HTTP, SMTP, FTP, and DNS.

🎁 Benefits

• Various health plans.
• Time off for vacation and sick time.
• Parental leave options.
• Retirement options.
• Education reimbursement.
• In-office perks, and more.