Lead post-sales engagements from onboarding to renewal to maximize value of SecOps solutions.
Build trusted advisor relationships to drive customer satisfaction and retention.
Partner with Sales on renewals and identify expansion opportunities.
Conduct executive reviews and align internal teams to customer needs.
Maintain deep SecOps product knowledge to inform future development.

🎯 Requirements

Demonstrated experience integrating generative AI tools to scale interactions.
3+ years in Customer Success, Account Management, or similar at a SaaS cybersecurity company.
2+ years managing a book of business of 25-30 customers with ARR $200k+.
Solid cybersecurity knowledge: endpoint, network, cloud, SIEM, threat intel, IR, MDR/XDR.
Strong data analytics to surface insights and guide decisions.

🎁 Benefits

Various health plans
Time off for vacation and sick days
Parental leave options
Retirement options
Education reimbursement
In-office perks, and more

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