Technical Success Manager

📋 Description

• Build and nurture relationships with key customer stakeholders and operational service owners to
• Offer technical guidance, product insights, and best practices to develop customized strategies for
• Provide technical expertise and organizational leadership to manage complex escalations and
• Work proactively to identify adoption insights, develop risk mitigation plans, and partner with
• Participate in creation and sharing of intellectual capital, including best practice guides and

🎯 Requirements

• 3+ years of experience in a customer-facing role such as Solutions Delivery, Customer Success
• 3+ years of experience in Cloud Services Architectures, Web-based Security, Networking, or
• Strong communication and presentation skills with the ability to influence internal and external
• Technical acumen with the ability to align customer business challenges to the Zscaler portfolio
• Proven ability to analyze customer data to gain key insights and develop tailored adoption
• Foundational understanding of AI/ML technologies and experience leveraging, securing, or

🎁 Benefits

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!