Technical Success Manager

📋 Description

• Own customer adoption, onboarding, and continued success at your customer base.
• Document adoption and success
• Lead all aspects of the adoption, optimization, and integration of New Relic’s products within
• Be a joint partner with Sales to identify revenue opportunities through the upsell of new services
• Voice support for new product features & provide customer feedback to New Relic product
• Maintain a deep understanding of the customer’s business as well as their technical environment

🎯 Requirements

• 3+ years of pre or post sales experience within the software industry
• 2+ years of demonstrated pre or post sales experience working with enterprise customers
• Exposure to and/or interest in cloud technologies: Linux Hosts, Kubernetes, containers
• Strong technical background and sales/customer orientation
• A desire to learn new technologies
• An interest in or previous experience of performance monitoring tools (infrastructure, application

🎁 Benefits

• healthcare
• dental
• vision
• parental leave and planning
• mental health benefits
• a 401(k) plan and match