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7 days ago
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customer success cloud saas enterprise software control center

📋 Description

  • Own end-to-end customer lifecycle from kickoff to renewal and expansion
  • Serve as primary owner of customer health and executive engagement
  • Drive product adoption, business outcomes, and measurable value realization
  • Partner with Delivery, Support, Product, Engineering, and Sales
  • Accelerate subscription activation and ARR realization at kickoff
  • Develop success plans, governance reviews, and adoption roadmaps

🎯 Requirements

  • Bachelor's degree in Business, IT, Engineering, or related field
  • 7+ years in Customer Success, TAM, or Consulting roles
  • Experience managing enterprise software customers and stakeholders
  • Experience with Control Center
  • Strong understanding of SaaS, subscription models, cloud transformation

🎁 Benefits

  • Healthcare, dental, parental planning, mental health benefits
  • Disability income and life & AD&D insurance
  • 401(k) plan and match
  • Paid time off
  • Fitness reimbursements
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