Technical Success Manager

📋 Description

• Own the end-to-end customer journey, driving adoption, value realization, and customer happiness
• Partner cross-functionally (Sales, Product, Solutions Engineering, Support, Training) and with
• Act as a trusted technical advisor, maintaining deep product and roadmap expertise to guide
• Engage senior decision-makers, understand industry trends and evolving strategies, develop customer
• Lead Business Reviews to demonstrate ROI, monitor customer health and usage trends, and support
• Leverage CRM and case management systems (e.g., SFDC, JIRA) with strong analytical and

🎯 Requirements

• Customer-facing experience - including crisis management, priority management inbound, and outbound.
• BS or equivalent in Computer Science or Computer Engineering plus 4+ years of experience as a
• Experience with supporting products with impact on business/productivity.
• Experience with supporting international enterprise customers.
• Excellent analytical and problem-solving skills.
• Customer orientation and excellent interpersonal skills.

🎁 Benefits

• Open to remote work for candidates outside a reasonable commuting distance to the Atlanta
• At JFrog, base salary is only one component of our compensation package.
• This position has a base salary range between $140,000 to $150,000. Base salary will be based on
• This position also includes an equity package of restricted stock units (RSU). In addition, JFrog
• JFrog provides employees with comprehensive benefits including medical, dental, vision, retirement