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10 days ago
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Related skills

customer success ccaas nps csat qbr

📋 Description

  • Own client portfolio, boosting retention, adoption, and value.
  • Build trusted advisor relationships, guiding product usage.
  • Collaborate with stakeholders to align success plans with objectives.
  • Lead customer initiatives to deliver value and ROI.
  • Run regular reviews (Annual, QBRs, Monthly Service) to track progress.
  • Educate customers on roadmap, releases, and value.

🎯 Requirements

  • 3+ years in Customer Success, Professional Services, or TAM.
  • Technical understanding of CCaaS products.
  • Experience in CCaaS/Contact Center industry.
  • Excellent interpersonal and communication skills.
  • Collaborative, team-oriented with strong diary management.
  • Analytical, data-driven with problem-solving ability.

🎁 Benefits

  • Discretionary time off, medical, dental & vision insurance, 401(k).
  • Additional benefits discussed with recruiter during interview.
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