Work closely with business units and technical teams to clarify requests and track task progress
Monitor Grafana boards to assess system performance and detect potential issues
Record incidents in JSM/Jira in compliance with established workflows
Handle support tickets, ensuring they are updated regularly and resolved promptly
Escalate incidents when required, adhering to internal protocols
Draft and deliver notifications about scheduled or unscheduled technical activities

🎯 Requirements

6-12 months of experience in Technical Support or L1 Support
English proficiency at B1+/B2 level or higher for written communication and working with technical
Understanding of client-server architecture, HTTP, REST API, request/response, and HTTP status codes
Ability to use browser DevTools (Network, Console)
Experience with any ticketing system (Jira, Zendesk, Freshdesk, etc.)
Ability to independently reproduce issues and clearly document them for developers: steps to

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