Technical Support Agent

📋 Description

• Work closely with business units and technical teams to clarify requests and track task progress
• Monitor Grafana boards to assess system performance and detect potential issues
• Record incidents in JSM/Jira in compliance with established workflows
• Handle support tickets, ensuring they are updated regularly and resolved promptly
• Escalate incidents when required, adhering to internal protocols
• Draft and deliver notifications about scheduled or unscheduled technical activities

🎯 Requirements

• 6–12 months of experience in Technical Support or L1 Support
• English proficiency at B1+/B2 level or higher for written communication and working with technical
• Understanding of client-server architecture, HTTP, REST API, request/response, and HTTP status codes
• Ability to use browser DevTools (Network, Console)
• Experience with any ticketing system (Jira, Zendesk, Freshdesk, etc.)
• Ability to independently reproduce issues and clearly document them for developers: steps to

🎁 Benefits

• Health & Wellness Focus
• Global Medical Coverage
• Growth Opportunities
• Benefits Programs (compensation for the gym/stomatology/psychological service etc.)
• Performance-Driven Rewards
• Dynamic Work Environment