Respond to customer inquiries via live chat and email, maintaining our 1-minute average first
Troubleshoot product and integration issues, escalating when needed to Support Engineers or Product.
Use Postman to test API endpoints and SQL to run basic queries for debugging or validation.
Investigate customer behavior and issues using FullStory session data.
Collaborate closely with CSMs and the Solutions team to ensure smooth onboarding and post-launch
Document resolutions and update internal Zendesk macros and knowledge base articles.

🎯 Requirements

Typically, 1–3 years of experience in technical support for a SaaS product.
Excellent written and verbal communication skills — you explain technical issues clearly and
Ability to translate complex topics for non-technical users.
Highly organized, proactive, and comfortable in a fast-moving startup environment.
A genuine sense of urgency — you take pride in speed and quality.

Apply on employer's website

This employer gathers applications via their own applicant tracking system.

You will be redirected to an external application form.

Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Customer Support Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.

Activate JobCopilot