Technical Support Analyst

📋 Description

• Investigate, troubleshoot, and resolve advanced technical issues affecting platform functionality
• Support customers and business partners by diagnosing complex integration challenges and providing
• Manage support incidents from initial triage through resolution while meeting SLAs, customer
• Collaborate with engineering, product, and other teams to escalate issues and drive timely
• Analyze application logs, system data, and SQL queries to identify root causes and recommend
• Create and maintain technical documentation, troubleshooting guides, and knowledge base articles to

🎯 Requirements

• At least 3 years in technical or partner-facing support, ideally in fintech, payments, SaaS, or
• Hands-on experience supporting API-based products, including troubleshooting integrations and
• Strong analytical and problem-solving skills to investigate complex technical issues.
• Experience reading application logs and writing SQL queries for troubleshooting and data analysis.
• Solid understanding of technical support processes, incident management, and case management.
• Excellent written and verbal communication for technical/non-technical audiences.

🎁 Benefits

• Competitive compensation package.
• Performance-based bonus opportunities.
• Equity participation program.
• Hybrid and flexible working environment with home office support.
• Unlimited paid time off with minimum vacation policy.
• Monthly wellness allowance for eligible health/fitness expenses.