Technical Support Analyst

📋 Description

• Investigate and resolve advanced customer and partner issues across Rain's systems, APIs, and
• Troubleshoot complex API integrations directly with partners, walking them through clear steps to
• Own incidents in your queue as part of the team's 24x7 coverage: triage promptly, communicate
• Escalate effectively by partnering closely with other teams to get to a satisfactory resolution
• Maintain accurate documentation and build troubleshooting guides and knowledge base content
• Feed insights back to Product and Engineering

🎯 Requirements

• 3+ years of experience in a technical, customer- or partner-facing support role — ideally in
• Hands-on experience with API products, plus comfort reading logs and writing SQL queries to
• Familiarity with support processes and case management best practices
• Strong analytical and problem-solving skills, with a detail-oriented, root-cause mindset.
• Clear writing and communication skills
• Ability to prioritize effectively and manage multiple complex cases at once

🎁 Benefits

• Unlimited time off with a minimum 10 days required per year
• Flexible working options with home office stipend
• Comprehensive health, dental and vision plans for US employees, plus 100% company subsidized life
• 401(k) with 4% company match
• Equity option plan
• Monthly health and wellness stipend