Technical Support Analyst

📋 Description

• Identify and troubleshoot technical issues related to networking, VoIP, HTTP messaging, 911 or
• Address customer inquiries through our ticketing system, phone, or email in a timely and
• Analyze call flows, packet captures, and system logs for faults.
• Collaborate with customers, vendors, carriers, or internal teams to obtain information and resolve
• Test and duplicate customer issues to validate the issue and resolution.
• Escalate issues to the relevant teams when required.

🎯 Requirements

• Bachelor's degree in Computer Science, Information Technology, or related technical field
• 1-2 years of experience in technical support or related field
• Proficient in Networking, VoIP/SIP, and SMS/MMS applications.
• Excellent communication and interpersonal skills.
• Capable of multitasking in a fast-paced environment.
• Strong problem-solving skills.

🎁 Benefits

• Work Laptop and Internet allowance to support the costs of the Internet at home
• Health & Travel insurance, with extensive coverage and a simple claim process
• We pay 300 RON into your pension
• Extensive employee assistance resources, offering advice and support on a range of issues including
• Meal vouchers and gift vouchers
• 24 days annual leave per year and 1 additional day every 3 years + Deferred bank holidays (public