Technical Support Analyst

📋 Description

• Serve as the primary point of contact for incoming technical requests, delivering a positive and
• Perform routine system checks and basic validation activities to help ensure optimal platform
• Diagnose access and configuration issues while accurately logging and tracking tickets according to
• Partner with Implementation and Customer Success teams to ensure seamless transition and quick
• Maintain up-to-date documentation on common platform issues, step-by-step solutions, and FAQs.
• Approach basic technical issues—such as system access, configuration, and data flow—with an

🎯 Requirements

• 1–2 years of experience in technical support, helpdesk, or customer support role (SaaS platform
• Basic working knowledge of SQL, APIs, JSON, Unix/Linux, and Excel for data reading and simple
• Demonstrated experience using ticketing systems and structured support workflows.
• Bachelor’s degree in Information Technology, Business, Operations, or equivalent practical
• Strong track record of effective written and verbal communication skills with diverse stakeholders.
• Methodical Troubleshooting: Approaches basic technical issues—such as system access, configuration

🎁 Benefits

• Comprehensive Health & Wellness: Premium medical, dental, and vision packages for you and your
• Continuous Skill Development: Dedicated time and resources for technical learning, certifications
• Paid Time Off & Work-Life Balance: Generous paid vacation, sick time, and paid company holidays.
• 401(k) & Financial Planning: Company-matched retirement contribution plans to support your