Technical Support Analyst

📋 Description

• Investigate, troubleshoot, and resolve advanced technical issues affecting platform functionality
• Support customers and business partners by diagnosing complex integration challenges and providing
• Manage support incidents from initial triage through resolution while meeting SLAs and quality
• Collaborate with engineering, product, and internal teams to escalate complex issues and drive
• Analyze application logs, system data, and SQL queries to identify root causes and recommend
• Create and maintain technical documentation, troubleshooting guides, and knowledge base articles to

🎯 Requirements

• At least 3 years of experience in a technical support, customer support, or partner-facing role
• Hands-on experience supporting API-based products, including troubleshooting integrations and
• Strong analytical and problem-solving skills with the ability to investigate complex technical
• Experience reading application logs and writing SQL queries for troubleshooting and data analysis.
• Solid understanding of technical support processes, incident management, and case management best
• Excellent written and verbal communication skills with the ability to explain technical concepts to

🎁 Benefits

• Competitive compensation package.
• Performance-based bonus opportunities.
• Equity participation program.
• Hybrid and flexible working environment with home office support.
• Unlimited paid time off with a minimum vacation policy to encourage work-life balance.
• Monthly wellness allowance for eligible health and fitness expenses.