Implement and maintain a robust real-time monitoring system that ensures full visibility into
Provide top support to clients, acting as the main line of defense to address issues, answer
Assist backend teams with scripting, bug reproduction, log analysis, and basic API testing
Create and standardize operational processes that enable scalability and consistent service quality
Analyze recurring issues and propose data-driven improvements to position the NOC as a strategic
Ensure continuous operational coverage with well-structured shift handovers

🎯 Requirements

Fluent English and good communication
2+ years of experience in technical support, NOC operations, or a similar role
Basic knowledge of monitoring tools and alerting systems
Coding experience — scripting, debugging, or log analysis
Familiarity with APIs and ability to assist users with integration or connectivity issues
Strong analytical and problem-solving mindset

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