Technical Support Analyst

📋 Description

• Investigate, troubleshoot, and resolve advanced technical issues affecting platform, APIs, and
• Support customers by diagnosing integration challenges and providing technical guidance.
• Manage support incidents from triage to resolution while meeting SLAs and quality standards.
• Collaborate with engineering/product to escalate issues and drive timely resolutions.
• Analyze logs, system data, and SQL queries to identify root causes.
• Create and maintain technical docs and knowledge bases to improve efficiency and self-service.

🎯 Requirements

• At least 3 years in a technical support or similar role in fintech/payments/SaaS/API environments.
• Hands-on experience supporting API-based products and troubleshooting integrations.
• Strong analytical and problem-solving skills to identify root causes.
• Experience reading application logs and writing SQL queries.
• Solid understanding of support processes, incident and case management.
• Excellent written and verbal communication for technical and non-technical audiences.

🎁 Benefits

• Competitive compensation package.
• Performance-based bonus opportunities.
• Equity participation program.
• Hybrid and flexible working environment with home office support.
• Unlimited paid time off with a minimum vacation policy.
• Monthly wellness allowance for eligible health/fitness expenses.