Technical Support Analyst

📋 Description

• Implement and maintain real-time monitoring for critical workflows
• Provide top client support and act as first line of defense
• Assist backend teams with scripting, log analysis, and basic API testing
• Create standardized operational processes for scalability
• Analyze recurring issues and drive data-driven NOC improvements
• Ensure continuous operational coverage with structured shift handovers

🎯 Requirements

• Fluent English and good communication
• 2+ years of experience in technical support, NOC operations, or a similar role
• Basic knowledge of monitoring tools and alerting systems
• Coding experience - scripting, debugging, or log analysis
• Familiarity with APIs and ability to assist users with integration or connectivity issues
• Strong analytical and problem-solving mindset