Technical Support Analyst

📋 Description

• Investigate, troubleshoot, and resolve API, platform and partner integration issues.
• Diagnose complex integration challenges and guide customers to resolutions.
• Manage incidents from triage to resolution while meeting SLAs and quality standards.
• Collaborate with engineering, product, and internal teams to escalate and resolve issues.
• Analyze logs, system data, and SQL queries to identify root causes.
• Create and maintain troubleshooting guides and knowledge base articles.

🎯 Requirements

• 3+ years in technical/customer support or partner-facing roles (fintech/payments/API-driven).
• Hands-on API product support and troubleshooting integrations.
• Strong analytical/problem-solving skills for complex issues.
• Experience reading application logs and writing SQL queries.
• Understanding of support processes, incident and case management.
• Excellent written and verbal communication; able to explain technical concepts clearly.

🎁 Benefits

• Competitive compensation package.
• Performance-based bonus opportunities.
• Equity participation program.
• Hybrid and flexible working environment with home office support.
• Unlimited PTO with minimum vacation policy.
• Monthly wellness allowance for health/fitness expenses.