Technical Support Analyst (German Speaker)

📋 Description

• Deliver world-class customer service to resolve concerns.
• Build long-term relationships with external clients for loyalty.
• Partner with technical support engineers to resolve customer issues.
• Engage with customers via support tickets, email, phone, and chat.
• Receive inbound emails or calls and perform outbound follow-ups.
• Achieve productivity targets including tickets processed, response time, and time to close.

🎯 Requirements

• German language proficiency (essential)
• 1+ years technical support or IT client interfacing
• Computer Science/Information Systems/IT qualification
• Basic Internet principles, terminology and functionality
• Basic networking protocols, web servers, VPN
• PKI, SSL, DNS, HTML, S/MIME, SMTP knowledge (adv)

🎁 Benefits

• Competitive compensation and comprehensive benefits
• Generous paid time off and holidays
• Health and wellness support with medical cover
• Pension, life insurance, and income protection
• Education assistance and professional development
• LinkedIn Learning and continuous learning resources