Technical Support Analyst - Tier 1

📋 Description

• First point of contact for all post-sale client interactions
• Receives inbound client requests via tickets, emails, and escalations
• Manages the community portal and engages clients to resolve questions
• Analyzes semi-complex problems and identifies solutions with limited oversight
• Owns resolution for standard requests incl. marketing, billing, ROI, moderation
• Educates and assists other departments on systems, tools, and processes

🎯 Requirements

• Fluent in English to advanced business level; additional languages a bonus
• Strong communication skills with B2B or B2C experience
• Not deeply technical but eager to learn in a technical, customer-support environment
• Passion for delivering exceptional customer service to every client
• Ability to prioritize and manage multiple priorities in a dynamic environment

🎁 Benefits

• Great Place to Work culture and global collaboration
• Customer-first mindset and focus on client outcomes
• Transparency and integrity to build trust
• Passionate pursuit of performance and curiosity
• Innovation and agility in a fast-paced environment
• Stronger together with diverse perspectives