Technical Support Analyst - Tier 1 (6 Month FTC)

📋 Description

• First point of contact for all post-sale client interactions
• Receives all inbound client requests that derive from tickets via emails and escalations from
• Manage the community portal and engage clients to resolve questions and requests within the
• Analyzes semi-complex problems, identifies solutions, and executes to solve with limited management
• Owns resolution for standard requests including marketing best practices, technical
• Maintains client loyalty by serving customers above and beyond their expectations

🎯 Requirements

• Fluent in English to advanced business level; additional language skills a bonus
• Exceptional communication skills developed through experience working directly with customers in
• Not required to be deeply technical but keen to learn and grow in a technical customer-supporting
• Drive/passion for providing exceptional customer service to each and every client
• Ability to prioritize and manage multiple priorities in a dynamic environment and go above and

🎁 Benefits

• Customer is key
• Transparency & Integrity Builds Trust
• Passionate Pursuit of Performance
• Innovation over Imitation
• Stronger Together