Technical Support Analyst - Tier 1

📋 Description

• First point of contact for all post-sale client interactions
• Receives all inbound client requests that derive from tickets via emails and escalations from
• Manage the community portal and engage clients to resolve questions and requests within the
• Analyzes semi-complex problems, identifies solutions, and executes to solve with limited management
• Owns resolution for standard requests including marketing best practices, technical
• Maintains client loyalty by serving customers above and beyond their expectations.

🎯 Requirements

• Fluent in English to advanced business level. Additional language skills a bonus.
• Exceptional communication skills which have been developed through experience in working directly
• You do not need to be deeply technical for this role but you should be keen to learn and grow
• A drive/passion for providing exceptional customer service to each and every client.
• Ability to prioritize and manage multiple priorities in a dynamic environment and go above and

🎁 Benefits

• Customer is key: we approach every situation with a customer first mindset.
• Transparency and trust accelerate our collective performance.
• Passionate pursuit of performance: we hire for passion, drive, and curiosity.
• Innovation over imitation: we embrace agility and experimentation as an advantage.
• Stronger together: we bring whole selves and value diverse perspectives.