Technical Support Analyst, Tier 1 (UK)

📋 Description

• Be the First Responder for customer inquiries and technical issues across calls, chat, video, and
• Troubleshoot complex technical issues by asking clarifying questions and gathering info to pinpoint
• Drive resolutions and escalate to senior staff when needed to ensure quick problem solving.
• Reference resources while interacting with customers to deliver prompt, accurate support.
• Manage expectations with clear timelines and follow up to confirm full resolution.
• Operate in a contact center environment up to 8 hours/day with adherence to break schedules.

🎯 Requirements

• Strong ability to learn and translate complex software concepts to customers.
• Excellent communication and proactive, customer-focused problem solving.
• Ability to work in a fast-paced, high-pressure setting with professionalism.
• Capacity to read and understand complex technical material.
• Collaborative mindset and confidence in contributing to team success.

🎁 Benefits

• Hybrid work model: three days in the office, flexible scheduling for the rest of the week.
• Competitive pay and comprehensive health benefits.
• Employee share opportunities and a focus on wellbeing and work-life balance.
• Inclusive culture with Employee Resource Groups and global collaboration.