Provide first-line tech support to enterprise customers via live chat
Investigate and resolve platform issues
Gather and document information for reported issues
Apply standard troubleshooting techniques under guidance from senior team members
Escalate complex issues to Technical Support Specialists or Engineering with clear diagnostic details
Reproduce issues in internal environments to support investigations

🎯 Requirements

1-3 years in technical support or customer-facing roles
Strong interest in software, troubleshooting, and customer outcomes
Confident communicator; explain tech to non-technical users
Highly organized with analytical, problem-solving skills
Owns issues and manages multiple cases in parallel; proactive learner
Experience with Intercom/Jira/Salesforce; basic SaaS/web tech

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