Sutherland

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Technical Support Associates

Customer Support

Added

9 minutes ago

Location

Type

Full time

Salary

Salary not provided

Related skills

networking voice wi-fi chat

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📋 Description

Assist customers with device setup and technical issues
Handle voice interactions and resolve complex problems
Collaborate with internal teams to escalate issues
Research and document solutions across systems
Provide an exceptional customer experience
Stay knowledgeable about products to improve support

🎯 Requirements

High school diploma or currently enrolled in college
1+ year in customer service
Typing: 30 WPM (voice), 32 WPM (chat)
Strong communication, problem-solving, active listening
Interest in consumer tech and troubleshooting devices
Basic knowledge of networks/Wi‑Fi

🎁 Benefits

Competitive compensation with incentives and shift differentials
Annual merit increase based on performance
Excellent training and supervisory support
Competitive salary with PBI structure
Health and life insurance
Referral program and growth opportunities

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