Added
27 days ago
Location
Type
Full time
Salary
Salary not provided
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Related skills

sql excel zendesk xactly relational database

📋 Description

  • Monitor and triage new support requests via Zendesk Support Portal
  • Provide 1st and 2nd line support for requests
  • Investigate, reproduce and resolve issues within SLAs
  • Maintain and update the knowledge base
  • Document root causes and resolutions clearly
  • Assist with changes and testing for requests and projects

🎯 Requirements

  • Customer-service mindset with adaptable communication
  • Strong problem solving and troubleshooting
  • Experience in sales compensation industry
  • DB concepts, Excel, SQL, ETL with large data
  • 4+ years in a similar role; ICM exp preferred
  • Experience with SAP Commissions/Varicent/Xactly a plus

🎁 Benefits

  • Flexible work from home with remote options
  • Global team with opportunities to impact product
  • Employee equity plan
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