Technical Support Coordinator

📋 Description

• Be the first point of contact on the helpdesk, responding to partner queries and incidents quickly
• Investigate and troubleshoot technical issues, such as game rounds, transactions and integrations.
• Act as the link between Evolution RNG and its operator partners, keeping communication clear and
• Write and maintain clear documentation, guidelines and processes for the support function.
• Keep up to date with our games, products and integrations so you can give informed, confident
• Contribute to technical projects that improve the support function, and pass partner feedback and

🎯 Requirements

• Strong technical literacy, including the ability to read and understand API documentation.
• Experience in customer or technical support, ideally in a B2B.
• Excellent written and spoken English.
• A methodical, well-organised approach, with the ability to document your work clearly.
• A calm, professional manner, including when dealing with urgent or high-pressure issues.
• A collaborative attitude: you share what you know and help your teammates.

🎁 Benefits

• Competitive remuneration package
• Comprehensive training
• Professional and personal development
• Health insurance
• Dynamic working environment
• Gym membership