Technical Support Engineer

📋 Description

• Have handled customer support in a technical capacity.
• Worked on a remote team of 5-10 people.
• Written scripts to diagnose why a technical issue isn't working.
• Managed refunds, credits and charges in Stripe.
• Lead a customer support team in a technical capacity.

🎯 Requirements

• 1+ years of experience in a technical support role.
• 1+ year of experience in Blockchain (or personal project equivalent).
• Advanced scripting in Python, GoLang, Ruby, Bash.
• Internet core protocol knowledge: DNS, TCP/SSL, HTTP, etc.
• The Ethereum JSON RPC spec: https://eth.wiki/json-rpc/API
• Infrastructure as code: Terraform; Ansible (or Salt/Puppet/Chef).

🎁 Benefits

• Global remote company with HQ in Miami.
• Equal opportunity employer.
• Collaborative, fast-paced team culture.
• Work on cutting-edge Web3 infrastructure.
• Flexible, growth-minded environment.