Technical Support Engineer

📋 Description

• Respond to customer inquiries via email, ticketing systems, and video calls
• Triage and prioritize incoming issues to meet SLA targets
• Troubleshoot complex issues across APIs, connectors, data pipelines, and SaaS integrations
• Document and reproduce customer-reported bugs
• Support embedded platform customers with onboarding and troubleshooting
• Assist customers with Airbyte API and third-party API integration challenges

🎯 Requirements

• 3+ years in technical support, data engineering, DevOps, QA, or similar
• Hands-on experience with RESTful APIs and GraphQL, including OAuth, pagination, webhooks, rate
• Proficiency with API testing tools like Postman or cURL
• Understanding of cloud platforms (AWS, GCP, or Azure) and data integration concepts (ELT/ETL)
• Strong troubleshooting and communication skills
• Demonstrated use of AI tools for troubleshooting or workflow automation

🎁 Benefits

• Flexible PTO (at least 25 days off annually) plus public holidays
• Comprehensive health coverage (extended health benefits)
• Virtual healthcare access
• Retirement savings plan
• Statutory protections (CPP, QPP, EI, workers' compensation)
• Professional development budget, conference sponsorship, and book reimbursement