Provide best-in-class technical support to customers via email, via chat, and, sometimes, via
Work directly with customers to assist in managing and addressing Salt deployment issues and
Provide problem management, troubleshooting, root cause analysis, and internal escalation
Uncover the most critical places where better documentation would ease the customer experience.
Guide our customers after technical implementation and ensure they continue to receive
Use troubleshooting skills to perform lab replications, research more difficult problems, test

🎯 Requirements

Have the ability to work on rotation
1+ years of technical support experience preferably with an enterprise SaaS provider
1+ years of DevOps or Linux Sys Admin experience
Strong customer service skills and communications skills with a “customer first” attitude
Experience in working with help-request tracking and reporting tools (ticketing system)
An understanding of HTTP protocol details, Postman, etc.

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