Technical Support Engineer-

Added
1 hour ago
Type
Full time
Salary
Salary not provided

Related skills

cloud java scripting linux sql
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๐Ÿ“‹ Description

  • Communicate with end users/businesses to explain the issue(s) and solutions for implementation and
  • Drive Customer Satisfaction through timely & quality communication.
  • Troubleshooting of customer reported incidents and system alerts.
  • Identify, debug and troubleshoot break fix issues and take it to a resolution.
  • Provide technical analysis for incidents, resolution, and root cause analysis for the incidents.
  • Respond and resolve issues within agreed service levels.

๐ŸŽฏ Requirements

  • Minimum 3 yearsโ€™ experience in implementing various IGA solutions
  • Strong Domain knowledge in Identity and Access Management (IAM)
  • Hands-on experience in configuring and deploying one or more IAM tools like Saviynt, Sailpoint, OIM
  • Knowledge and experience in invoking REST/SOAP web services using tools such as Postman
  • Database: Extensive experience in database operations & SQL
  • Strong hands-on experience with Scripting (ex. Shell, Javascript, Python, Groovy)
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