Technical Support Engineer 2 - 2nd Shift

📋 Description

• Provide intraoperative and non-intraoperative technical phone support to customers and field
• Quickly become knowledgeable on policies, processes and procedures as well as, knowledge of best
• Analyze and troubleshoot complex robotic problems using remote diagnostics over the telephone. Some
• Perform system error log reviews, providing a summary of findings and recommendations to field
• Review auto-generated cases and dispatch work orders as required through CRM.
• Author and review articles in the Knowledge Base per assigned goal.

🎯 Requirements

• Effective analytical, troubleshooting and problem-solving skills required.
• Familiarity of Operating Room protocols, anatomic terminology and knowledge of medical device
• Candidate must have excellent oral, written communication skills, as well as customer service
• Working knowledge of computers and standard software applications, preferably with Salesforce and
• Experience providing Tier 1 Customer level support
• Associate's Degree/certification in electronics, mechanical, electrical, or biomedical engineering