Technical Support Engineer 2

📋 Description

• Investigate and resolve advanced technical issues escalated from Tier 1 support.
• Answer and respond to phone, email, and chat inquiries from our customers as necessary and within
• Provide excellent customer service to all customers, partners, and internal stakeholders when
• Collaborate cross-functionally with Product, Engineering, and QA teams on issue resolution and
• Become knowledgeable about products with which we integrate, such as Active Directory, Adobe Sign
• Use log analysis, Linux CLI, and cloud monitoring tools to identify root causes.

🎯 Requirements

• 2+ years of experience in a technical support role
• Intelligence, creativity, familiarity with web-based technologies, and the ability to rapidly learn
• Experience with database concepts, web-based technologies, and operating systems
• Excellent troubleshooting and analytical skills, desire to solve problems and make things work
• Excellent written and verbal English communication skills
• Ability to manage competing priorities and communicate technical concepts clearly.

🎁 Benefits

• Support multiple Employee Resource Groups (ERGs)
• Working environment that supports healthy work/life balance
• Floating holidays
• Quarterly, no-questions-asked wellness day