Technical Support Engineer 2

📋 Description

• Investigate, troubleshoot, and resolve advanced technical issues escalated by Tier 1 support teams
• Respond to customer inquiries through phone, email, and chat channels in accordance with
• Deliver excellent technical assistance and customer service to clients, partners, and internal
• Analyze system logs, use Linux command-line tools, and leverage cloud monitoring solutions to
• Reproduce reported customer issues in non-production environments, validate findings, and escalate
• Collaborate with Product, Engineering, Quality Assurance, and Customer Success teams to investigate

🎯 Requirements

• At least 2 years of professional experience in a technical support, software support, or similar IT
• Strong analytical and logical reasoning abilities, with a demonstrated passion for investigating
• Good understanding of web-based technologies, database concepts, and operating systems.
• Ability to quickly learn complex software platforms, understand interconnected technologies, and
• Experience diagnosing and troubleshooting technical issues in software applications and enterprise
• Familiarity with Linux environments and command-line tools, including the ability to investigate

🎁 Benefits

• Fully remote working arrangement within the United States.
• Flexible working environment that supports a healthy work-life balance.
• Floating holidays to provide additional flexibility for personal time off.
• Quarterly wellness days, with no explanation required, to support employee well-being.
• Opportunities to develop advanced technical expertise in enterprise software, contract lifecycle
• Collaborative and inclusive workplace culture that encourages employees to bring their authentic