Technical Support Engineer 2 - Ion

📋 Description

• Provide technical phone support to customers and field personnel, including Sales, Service
• Quickly become knowledgeable on policies, processes, and procedures as well as, knowledge of best
• Analyze and troubleshoot complex robotic problems using remote diagnostics over the telephone. Some
• Perform system error log reviews providing a summary of findings and recommendations to field
• Review auto-generated Service Requests and dispatch Field Service Orders as required through CRM.
• Author and review articles in the Knowledge Base per assigned goal.

🎯 Requirements

• AA degree in electronics or mechanical engineering and/or two years related job experience.
• Must be a Field Engineer II or above for at least one year or, six months of experience working in
• Effective analytical, troubleshooting, and problem-solving skills required.
• Familiarity with Operating Room protocols, anatomic terminology, and knowledge of Endoscopic vision
• Candidate must have excellent oral, written communication skills, as well as people skills.
• Working knowledge of computers and standard software applications, preferably with Salesforce and

🎁 Benefits

• Market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity.