Technical Support Engineer 2, Premier - Sao Paulo

📋 Description

• Respond to technical client requests (email & chat / video call) on our fast paced team while
• Develop relationships with end users at Premier Customers, working hand-in-hand to resolve their
• Participate in routine health check meetings with Premier Customers
• Reproduce product and configuration issues and efficiently troubleshoot the 700+ integrations that
• Build out internal documentation and knowledge based articles
• Drive product and engineering conversations based on customer needs and use cases

🎯 Requirements

• Experienced in multi-channel technical support at a SaaS company (2+ years of related experience)
• A tinkerer with some programming experience and a basic knowledge of Linux
• Self-motivated, detail-attentive, and have a desire for continuous learning
• A critical thinker who defaults to a client-centric approach
• A decision maker but know when the decision should be escalated
• Have been in a Premium/Enterprise technical support role previously

🎁 Benefits

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks