Technical Support Engineer

📋 Description

• Provide advanced technical support to customers, troubleshooting platform functionality, APIs, UI
• Support users across multiple products through email, chat, and Slack
• Diagnose authentication and integration issues involving OAuth2, API keys, JWT, HTTP errors
• Analyze logs, error messages, request and response payloads, and observability data
• Manage support cases within SLA timeframes, maintain case records, escalate complex issues
• Reproduce, document, and escalate bugs with engineering teams

🎯 Requirements

• Demonstrated experience in technical support, technical operations, developer support, or similar
• Strong analytical thinking and systematic troubleshooting skills
• Hands-on experience supporting and troubleshooting REST APIs and backend services
• Ability to investigate technical issues using monitoring, logging, and observability tools
• Familiarity with AI platforms, machine learning systems, generative AI, or data-intensive
• Strong written and verbal English communication skills

🎁 Benefits

• Competitive salary and equity package
• Fully remote work with flexibility of working from anywhere
• Opportunity to work on challenging problems at the forefront of generative AI and AI infrastructure
• Significant learning and professional growth opportunities
• Exposure to sophisticated AI platforms, APIs, production systems, and developer-focused technologies
• Regular team events and offsites