Technical Support Engineer

📋 Description

• Respond to 10-12 customer tickets per day via Zendesk
• Troubleshoot issues using internal tools and documentation; escalate as needed
• Collaborate on cross-team projects to improve processes
• Contribute to tooling, documentation, and process improvements
• Assist GTM teams with customer escalations
• Collaborate with EPD teams on issue resolution

🎯 Requirements

• 2+ years in a customer-facing role
• 6+ months with REST APIs, SQL, CSS, HTML, and JavaScript or Python
• Knowledge of ticketing tools (Zendesk, Jira) and data visualizations (Mode)
• Strong written and verbal communication
• Self-starter with ability to work independently
• Based in ET (EST/EDT) or PT (PST/PDT)

🎁 Benefits

• Equity opportunities
• Medical, dental, and vision coverage
• 401(k) retirement plan