Technical Support Engineer 3, Premier - Sao Paulo

📋 Description

• Respond to client requests (phone / chat / tickets) on our fast paced team while educating our
• Develop relationships with Premier Customers, working hand-in-hand to truly know their distinct
• Reproduce issues and dive into the 600+ integrations that Datadog works with
• Build out documentation and knowledge based articles for a variety of technology
• Drive product conversations based on needs and problems learned during client interactions
• Participate in routine health check meetings with Premier Customers

🎯 Requirements

• 5+ years in multi-channel technical support at a SaaS company
• Programming experience and basic Linux knowledge
• Self-motivated, detail-oriented, eager to learn
• Critical thinker with client-centric approach
• Decisive but escalate when needed
• Experience in Premium/Enterprise support

🎁 Benefits

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program
• New hire stock equity (RSUs) and ESPP
• Continuous professional development, product training, and career pathing
• An inclusive company culture, join Community Guilds and Inclusion Talks