Technical Support Engineer

📋 Description

• Work directly with developers, merchants and internal teams on post integration issues to provide
• Conduct test scenarios for technical issues with code, software, hardware, devices and endpoints
• Install and configure test environments, payment APIs and ecommerce products
• Communicate technical issues to customers and internal departments
• Identify irregularities in functionality and unexpected behaviors with Airwallex products and
• Develop in-depth technical information (sample code, log searching, FAQs) for distribution to

🎯 Requirements

• Bachelor's degree or above in Computer Science or relevant majors
• Proven years of working experience in either programming, technical support, implementation or
• Excellent verbal and written communication skills, able to communicate clearly and appropriately
• Strong troubleshooting and problem-solving skills
• Prioritisation, organisation and detail oriented on ticket handling, able to work on multiple
• Must have sufficient technical knowledge to communicate with Engineering and Product teams