Technical Support Engineer

📋 Description

• Taking ownership of reported customer issues and seeing problems through to resolution
• Facilitating customer communication, education and retention
• Collaborating with your team on issues and their solutions
• Performing thorough analysis of varied log and system files related to CrashPlan products
• Recreating, tracking, and verifying software defects reported by customers in the field or under
• Utilizing remote secure access technologies to diagnose and resolve customer issues

🎯 Requirements

• 4+ years of relevant work experience, or combination of education and relevant work experience
• The ability to make decisions on your own, and consult with team leaders as needed
• Fluent in Windows, Mac and Linux operating systems
• Understanding of the technical fundamentals of the Internet and server administration, such as
• Strong scripting experience (e.g. Bash, PowerShell, Python, JavaScript)
• Strong knowledge of database technologies

🎁 Benefits

• Eligible for an annual bonus based on individual and company performance
• Full range of benefits
• Expected hourly rate: CAD $34.61 – 40.86