Technical Support Engineer

📋 Description

• Diagnose and resolve complex client tech issues.
• Serve as product expert and client advocate.
• Own tickets from first response to resolution.
• Provide customer feedback to influence roadmap.
• Use AI in day-to-day work and grow fluency.
• Collaborate with a distributed team to ensure timely results.

🎯 Requirements

• 3+ years in technical support for a SaaS product.
• C1 English — written and spoken, clear technical communication.
• Understanding of HTML, CSS, JavaScript; browser dev tools.
• Strong analytical and troubleshooting skills.
• High ownership mindset; follow-through and proactive updates.
• Availability 9:00–18:00 ET (New York) fixed schedule.

🎁 Benefits

• Private medical insurance for you and family.
• 23 paid vacation days per year.
• 11 paid public holidays per year.
• 5 company-paid sick leave days.
• English learning courses.
• Remote working.