Technical Support Engineer

📋 Description

• Diagnose and resolve complex SaaS issues for clients.
• Be the voice of the customer, relay feedback to product team.
• Own tickets from first response to resolution; coordinate with teams.
• Use AI daily to improve workflows and tooling.
• Remote role with EST hours preferred.
• Be a product expert and client advocate.

🎯 Requirements

• 3+ years of experience in technical support for a SaaS product.
• C1 English — written and spoken.
• Understanding of how the web works: HTML, CSS, JavaScript; browser dev tools.
• Strong analytical and troubleshooting skills.
• High ownership mindset; proactive communication.
• Ability to work 9:00–18:00 Eastern Time (New York), fixed schedule.
• Intercom or similar ticket systems.
• API troubleshooting or integration support.

🎁 Benefits

• 31 days off.
• 100% paid telemedicine plan.
• Home office setup assistance.
• English learning courses.
• Gym or swimming pool.
• Co-working.